Booking Terms & Conditions

Last updated 10 July 2026

These Terms & Conditions exist to protect both our travellers and our company. In plain language, they set out what each side can expect before, during, and after a booking.

By paying any deposit or portion of the trip price, the lead booker confirms these Terms have been read, understood, and accepted on behalf of every traveller in the booking.

This local network is the foundation of the experience we deliver, and is what allows us to offer the depth, access, and authenticity our clients value.

While we curate, supervise, and stand behind the quality of every supplier we recommend, the actual delivery of accommodation, transport, guiding, dining, and activities is provided by these independent partners under their own licences, insurance, and operating standards.

Gateway2Morocco does not directly own or operate every service in your trip and is not responsible for the acts, omissions, delays, closures, or operational decisions of independent suppliers — except where caused by our own gross negligence or wilful misconduct.

Until that confirmation is issued, availability, pricing, and proposed arrangements may change without notice.

Please review the confirmation invoice carefully and notify us in writing within 10 days of any error or discrepancy. We are not responsible for errors not reported within that period.

Passports must generally remain valid for at least six months beyond the return date and contain at least two blank pages, or more if required by the destination or airline.

For up-to-date entry requirements:

The name on every airline ticket must match the traveller's passport exactly. Gateway2Morocco does not provide legal or immigration advice and makes no warranty regarding the completeness or ongoing accuracy of general travel-document information shared with clients.

Any loss, denial of boarding, denial of entry, missed travel, or additional expense caused by missing, inaccurate, expired, or defective documents remains the traveller's sole responsibility, and no refund is due unless expressly stated otherwise in writing.

Helpful references:

Certain itineraries may include high-altitude areas (above 10,000 ft / 3,048 m), remote regions, rough roads, or limited local medical facilities. Travellers accept the ordinary risks of such travel.

Please inform us in writing at the time of booking of any disability, mobility limitation, dietary requirement, allergy, medical condition, or other special requirement that may affect the trip.

We will make reasonable efforts to communicate such needs to suppliers and to help assess trip suitability, but we cannot guarantee that all locations, vehicles, or accommodations will meet every personal or medical need. Guides and drivers cannot provide personal-care or one-to-one mobility assistance unless expressly agreed in writing.

Gateway2Morocco is not an insurer, does not provide insurance advice, and has no responsibility for submitting, adjusting, or paying claims.

We do not endorse any specific provider, but US travellers may start by comparing options through Travelex Insurance Services (1-844-233-7931), and Canadian travellers may compare BCAA, Manulife, and coverage already available through their credit card.

If a traveller chooses to travel without appropriate insurance, all resulting financial risks remain entirely with that traveller.

Once the required deposit has been received and we have issued written confirmation, the total trip price shown on the confirmation invoice is locked. It will not be increased due to currency fluctuations, supplier price changes, fuel cost changes, or any other market movement.

The only exception is a new or increased government tax, levy, fee, or mandatory charge imposed after confirmation, which may be passed on at cost with supporting documentation.

Trips may be quoted in either US Dollars (USD) or Canadian Dollars (CAD), at the client's election at the time of quote.

The currency in which the deposit is paid becomes the booking currency for the entire file and cannot later be changed. All subsequent payments — balance, amendments, and any optional add-ons — must be paid in the same currency.

Any request to change booking currency after the deposit is received will be treated as a cancellation of the original booking and a new booking at current rates, subject to the cancellation charges in Section 9.

Where pricing is based on a specific number of travellers sharing transport, guides, drivers, accommodations, or other fixed costs, the per-person price reflects the group size confirmed at booking.

If one or more travellers later cancel, withdraw, fail to pay, or become unable to travel for any reason, the per-person cost for the remaining travellers may be recalculated based on the revised group size, and the remaining travellers agree to pay any incremental cost.

The lead booker is responsible for sharing these Terms with every traveller and for coordinating all payments, notices, and decisions on behalf of the group.

Deposit amounts, balance due dates, and any required advance payments for flights, peak-season properties, or special services will be specified in the itinerary or confirmation invoice.

Unless otherwise stated, the balance is due 90 days before departure. For bookings made within 90 days of departure, full payment is required at the time of booking.

Failure to pay on time may, at our discretion, be treated as cancellation by the client, with the cancellation charges in Section 9 applying.

If a payment is declined or reversed, we may suspend or cancel un-ticketed or unconfirmed services until cleared funds are received.

The proper first step for any service concern is the complaint-resolution process in Section 13, not a payment reversal.

A chargeback or payment dispute is not an appropriate remedy for matters that were not raised with us during the trip, for matters of personal preference, for ordinary travel inconveniences, for circumstances beyond our reasonable control, or for any matter where a reasonable remedy, replacement, or alternative was offered in good faith and declined.

This includes, without limitation, complaints relating to traffic, weather, road conditions, monument or attraction closures, delays caused by third parties, schedule changes, local operating realities, cultural differences, pacing preferences, room preferences, food preferences, or dissatisfaction with aspects of a service that were nevertheless materially delivered as booked.

If a client initiates a chargeback or payment dispute contrary to this clause, the client agrees to reimburse Gateway2Morocco for the disputed amount if the chargeback is unsuccessful, together with any bank, processor, supplier, legal, collection, or administrative costs reasonably incurred in responding to or recovering the charge.

Nothing in this clause limits rights that cannot legally be waived, including claims involving proven fraud, wilful misconduct, or gross negligence.

Any approved change may result in additional supplier charges, airfare reissue charges, revised hotel rates, administrative fees, or full repricing of the affected arrangements.

Requests to change names on airline tickets are generally treated by airlines as cancellation and rebooking, and all resulting costs are the client's responsibility.

This is why comprehensive travel insurance covering cancellation and interruption is strongly recommended.

Unless different terms are stated in the confirmation invoice for specific services such as flights, cruises, holiday-period accommodation, or special events, the following cancellation charges apply per cancelling traveller:

Where one or more travellers cancel from a group booking, the above charges apply per cancelling traveller, and the per-person price for the remaining travellers will be recalculated as set out in Section 6.3.

No refund is due for unused services once travel has started. If we are able to recover any amount from suppliers for unused services, any net recovery may be passed on after deduction of unrecoverable supplier charges and reasonable administrative costs.

If a hotel, driver, route, activity, guide, or other element must be changed for operational, safety, quality, legal, or logistical reasons, we may substitute a comparable service and will make reasonable efforts to provide an equivalent or better alternative when practicable.

Gateway2Morocco reserves the right to cancel or alter any booking where necessary because of force majeure, government action, supplier failure, safety concerns, civil unrest, weather, road conditions, strikes, epidemic or pandemic conditions, transport disruption, monument closure, or any circumstance beyond our reasonable control.

In such cases we will work in good faith to rearrange the trip or preserve value where reasonably possible, but we are not liable for indirect loss, consequential loss, loss of enjoyment, additional personal expenses, or any refund beyond amounts actually recoverable from suppliers, unless otherwise required by law.

Travellers remain responsible for checking flight times, complying with check-in deadlines, and reconfirming flights when required by the carrier. We recommend reconfirming flights with the operating carrier within 24 hours of departure.

Most inclusive-tour or negotiated fares are non-refundable and non-changeable after ticketing unless a flexible fare has been specifically requested and purchased.

Hotel room configurations, specific bedding, room location, views, and other preferences are requests only unless expressly confirmed in writing. Hotel and riad ratings used in our materials are subjective assessments for guidance, not based on any official classification system.

If travellers arrange optional services independently during the trip — through a hotel, driver, guide, concierge, or any third party — those services are outside the contracted arrangements with Gateway2Morocco and are entirely at the traveller's own risk.

If the matter cannot be resolved satisfactorily during your travel, a formal written complaint must be submitted to us via email within 30 days of your tour's scheduled end date. We are unable to review or accept liability for claims raised after this 30-day window.

In all cases, our maximum aggregate financial liability to you for any proven breach of contract, omission, or negligence is strictly capped at the total financial amount paid to us for your booking. We will not under any circumstances be held liable for indirect, consequential, or punitive damages.

By participating in our tours, you grant us a perpetual, royalty-free license to use these images. If you prefer not to be photographed or do not wish to have your media used, please notify your guide explicitly at the start of your journey.

You authorize us to share relevant details with our localized third-party partner network (hotels, transport teams, flight desks) purely to fulfill your tour itinerary. We will never sell, lease, or rent your database records to outside marketing firms.

Any legal proceedings, disputes, or claims arising directly or indirectly out of these terms must be filed and settled exclusively within the courts located in Vancouver, British Columbia, Canada.

The specific version of the Terms in effect at the exact time your initial trip deposit is received and cleared into our account is the version that governs your contractual agreement for that file.